Phone: (800) 783-5179

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Terms of Service

Payment: 

All orders are payable at the time of order. If you need credit terms please call 800-783-5179 to discuss payment arrangements.

We accept Visa, Mastercard, American Express, Discover and paper checks.

We have the right to require initial payment be made via wire transfer for certain orders.

When reviewing your invoice for payment please ensure that billing and shipping information/addresses are current and correct.

Purchase orders:

Purchase orders may be accepted by EBSPromo from schools and government offices on a case by case basis. 

***NOTE: PURCHASE ORDERS ARE SUSPENDED FOR ALL CUSTOMERS until further notice***

Check Returns:

Returned checks will incur a $50 fee in addition to payment resubmitted.

Artwork: We require customers supply vector artwork, preferably an original .ai file or .psd. If you do not have original artwork we may be able to recreate it at an additional cost, which varies based on complexity.

Proofs:

Every customer will receive an artwork proof that requires approval before production can begin. Please carefully review for correct spellings, punctuation, placement and color.  Approval is final and is an acknowledgement of responsibility for final outcome.

Cancellations or Changes to Existing Orders:

Due to the custom nature of promotional products, once an order has been submitted for production to our office we cannot accept cancellations or changes.

If you have paid and acknowledged your order there will be a minimum fee of $50 cancellation fee along with any additional costs for work that may have already been completed at the time of cancellation; this includes but is not limited to set up fees, artwork fees, restocking fees and shipping costs. 

Errors/Claims and Returns:

When you receive your order please inspect it for accuracy, color, etc. Any errors must be reported within seven days. In the event that we have made a mistake we will do our best to correct the mistake with a re-production.

EBSPromo does not consider it to be our error if the customer doesn’t like the color of their item. If you need a specific color please let us know in advance. We can Pantone Match; in some cases there may be additional costs based on supplier/manufacturer availability.

There are no refunds or replacements if the error is not a result of a mistake made by EBSPromo. 

Site Pricing: We do our best to ensure accurate pricing on the website as well as quoted to clients but it is not always possible in a rapidly changing market.  We will contact you immediately to notify you of any changes in pricing.

Overages and Shortages:

We make every attempt to fill orders with an exact amount but this is not always possible due to the nature of manufacturing and the speed of the machines.  Overages and shortages include incorrect items as well as missing items (i.e. same item wrong imprint).  You may receive up to 10% over or under in your order.  We reserve the right to bill your credit card accordingly.

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